Frequently Asked Questions
Everything you need to know about bringing Cadence into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and professional assembly in your home.
Do you offer a warranty on your home decor and furniture?
Yes, all Cadence furniture comes with a limited one-year warranty covering manufacturing defects in materials and workmanship to ensure your home remains beautiful and functional.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom upholstery and final sale items are not eligible for return.
How can I track my order?
Once your order departs our warehouse, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery's progress.
Are your products sustainably sourced?
At Cadence, we prioritize ethical craftsmanship. We use FSC-certified wood and eco-friendly textiles whenever possible to minimize our environmental footprint.
Can I make changes to my order after it has been placed?
Since we process orders quickly to ensure timely delivery, changes can only be made within 12 hours of purchase. Please contact our concierge team immediately for assistance.